The Diagnosis
KYC review queues took five business days.
The Prescription
AI-assisted document verification with human review escalation.
The Relief
Brought onboarding down to under 4 hours.
Case notes
A financial services & fintech operation came to Devlynks with a familiar set of symptoms. KYC review queues took five business days. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. AI-assisted document verification with human review escalation. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Brought onboarding down to under 4 hours. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.