AI Support Agent for Orders & Returns
The Diagnosis
Support inboxes overflowed during promotions.
The Prescription
An AI support agent handling order and returns queries.
The Relief
Deflected 63% of tickets with 4.7/5 satisfaction.
Case notes
A retail & e-commerce operation came to Devlynks with a familiar set of symptoms. Support inboxes overflowed during promotions. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. An AI support agent handling order and returns queries. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Deflected 63% of tickets with 4.7/5 satisfaction. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.