The Diagnosis
Clients called daily for shipment status updates.
The Prescription
A control-tower dashboard with customer-facing tracking portal.
The Relief
Cut inbound status calls by 74%.
Case notes
A logistics & supply chain operation came to Devlynks with a familiar set of symptoms. Clients called daily for shipment status updates. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. A control-tower dashboard with customer-facing tracking portal. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Cut inbound status calls by 74%. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.