Instant Lead Routing & Response Automation
The Diagnosis
Portal enquiries were answered inconsistently.
The Prescription
CRM lead routing with instant response automation.
The Relief
Improved lead response time from 9 hours to 3 minutes.
Case notes
A real estate & property management operation came to Devlynks with a familiar set of symptoms. Portal enquiries were answered inconsistently. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. CRM lead routing with instant response automation. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Improved lead response time from 9 hours to 3 minutes. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.