Patient Care CRM with Automated Recall
The Diagnosis
Patient follow-up depended on individual staff memory.
The Prescription
A care CRM with automated recall and treatment journeys.
The Relief
Raised follow-up appointment rate by 37%.
Case notes
A healthcare & wellness operation came to Devlynks with a familiar set of symptoms. Patient follow-up depended on individual staff memory. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. A care CRM with automated recall and treatment journeys. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Raised follow-up appointment rate by 37%. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.