Plant Software Support & Monitoring Retainer
The Diagnosis
Legacy plant software failed with no support cover.
The Prescription
A managed retainer with monitoring, patching, and enhancements.
The Relief
Cut unplanned downtime by 47%.
Case notes
A manufacturing operation came to Devlynks with a familiar set of symptoms. Legacy plant software failed with no support cover. Our diagnosis phase mapped the full workflow, quantified the hours lost, and identified the highest-leverage points to intervene. A managed retainer with monitoring, patching, and enhancements. We rolled out in phases with the operations team embedded throughout, migrating historical data, training key users, and instrumenting every process so improvement could be measured rather than assumed. Cut unplanned downtime by 47%. The system now runs as the daily backbone of the operation, with a support retainer covering monitoring and continuous optimisation.